Delivery Information

General

The guidelines set forth below apply to delivery items. All products, unless specified in the item description, will be delivered assembled. We work in partnership with a national delivery company and national carriers to ensure that your goods are delivered in pristine condition.

Standard deliveries are made on weekdays between 9.00am and 5.00pm. We do not accept any blame or liability for you removing or disposing of old goods prior to our delivery. We do advise that you only dispose of old goods after delivery and acceptance of the new goods.

All goods must be signed for by you or your appointed representative. Please make sure anyone signing for your goods has read this page. The exception to this is delivery to business premises. Deliveries made to business premises will have your authority for anybody in the building to accept the delivery on your behalf. We accept no responsibility once the goods have been signed for at the requested address. We are unable to deliver to unattended premises or leave goods outside any address, unless it is via standard royal mail.

Deliveries made by national carriers will be delivered by one man and delivered to your front door. The services used will only deliver to the front door of the designated delivery address. This means that if you live in an apartment or a block of flats, the driver will deliver to the lobby of the building only. Please understand that the logistics companies are not insured to enter private premises.

We will do our level best to deliver your items to you within the stated time in the product description for the item you are purchasing, if we are unable to do so, we will be in touch. Please read the product description carefully for the appropriate delivery time for each item. If no specific time has been specified we will deliver the item to you no later than the time stated on the product discription starting from the date you receive confirmation that the order has been processed. If there are any unexpected delays for whatever reason, we will inform you as soon as possible.

We deliver all items at the same time. If you order more than one item, we will deliver your items when all items have reached our dispatch warehouse. For Example: If you order a item that states 4 days delivery together with an item that states a 4 week delivery time, your whole order will be with you within 4 weeks.

We are able to dispatch part of your order ahead of items that take longer to deliver at your request, however, it is up to you to contact us to arrange this and you may incur an additional small delivery charge.

Missed Deliveries

To avoid any failed delivery charges please contact us at least 48 business hours before the delivery is due if you think you cannot accept the delivery that has been arranged with you. It is not possible to cancel deliveries after this point without incurring charges. Where a delivery date has been agreed with our carrier but you are not present to receive the delivery, we reserve the right to charge a minimum of £25 to cover part of the cost of the failed delivery and re-delivery. Please make sure you are able to take delivery on the day you have arranged to avoid any unnecessary delays or charges.

Unforeseen things happen sometimes and we understand this, but please inform us at least 2 business days before delivery is due if you know you will not be able to take delivery on the day that you have arranged. We can then rearrange the delivery as quickly as possible for you, or delay the delivery for a reasonable time until it is more convenient for you.

Before You Sign For The Item(s)

For insurance purposes, it is very important that before you sign for your items that you check all external packaging for signs of damage. If there are any signs of damage (however insignificant), you must sign for the items as DAMAGED. Do not sign for your items as “UNCHECKED” as this no longer covers you as the customer for the insurance of the items. Signing for the items without any extra notes will mean you have accepted the goods “in good order”. Transport damages cannot be claimed at a later date if the delivery was signed for “in good order”. If any items are damaged or missing, you should follow the procedure below for Damages in Transit.

Multi Package Deliveries

It is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note or delivery labels attached directly to the product. Any shortages must be noted on the consignment note or the driver’s electronic notepad and it will be your responsibility to notify us within 2 days of delivery.

Damages in Transit

On the rare occasion where an item is damaged in transit, Charging Rhino Ltd will of course offer to replace the damaged item immediately. Please ensure that you inspect the packaging carefully for damage before signing. If goods arrive in a damaged condition you must make a note on the carrier’s delivery consignment note or electronic notepad. Signing for the items without any extra notes will mean you have accepted the goods “in good order”.

THIS IS ABSOLUTELY CRUCIAL AS WE ARE UNABLE TO REPLACE TRANSIT DAMAGED GOODS THAT HAVE BEEN SIGNED FOR “IN GOOD ORDER”.

You must accept all items of the delivery as this will save time organising any necessary replacements. Please tell us within 48 hours of delivery, preferably the same day. You must also email us a picture of the damaged items, this is very important as we need proof of damage to enable us to make a claim on the delivery company’s insurance. All photographs must be able to clearly show the damage. Posted photographs are acceptable.

Incorrect Goods?

Please tell us within 3 days of delivery, preferably as soon as you can. The goods must not be used and repackaged in the original packaging to protect them from damage.

Charging Rhino Ltd will arrange for collection of the goods and a replacement will be sent. Alternatively, we may request that you return small items back to us by post and we will refund your postage costs. Replacement goods will be dispatched upon return of the original goods.

Delivery Coverage

We deliver FREE over most of the UK mainland (excluding next day items) but we regret we are unable to offer our free delivery service to the following areas:

Channel Islands, Northern Ireland, Eire, Isle of Man, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland, Scottish Isles.

We are also unable to deliver to the following postcodes AB | BT | DD | GY | HS | IM | IV | JE | KW | PA | PH | PO30-42 | TR21 | ZE.

If you still require delivery, please call us and we may be able to help ,however, you will incur an additional surcharge. We will try and keep this as low as possible.

Please take heed of this notice as Charging Rhino Ltd will not be responsible for any delays or costs if the delivery address or postcode is ‘adapted’ to get the order through the system.

Please telephone one of our customer service team on 01274 792822 during business hours if you wish to speak about anything regarding delivery, or leave a message and we will get back to you as soon as we can. If we have operators available, you can also use the ‘Live Help’ button on the right hand side of every page to discuss our products or any other queries you may have. Live Help is normally available during business hours at the very least.